FAQs

Frequently Asked Questions

1hr initial consultations cost $160, and 45min reviews are $115. Reduced rates offered to health care card holders/ pensioners. Please note this is not a bulk billing practice, however any Medicare/ health insurance rebates can be claimed on the spot. Fees are reviewed annually (correct as of Jan 2018).

Of course this depends on individual circumstances, however general recommendations are:

  • Non-diet approach to health/ overcoming emotional eating: 8-12 sessions over 6-12 months
  • Irritable bowel and food intolerance investigation: 4-6 sessions
  • Condition management eg PCOS: 6-8 sessions
  • Eating disorders:
    • Adolescent Maudsley Family Therapy: approx 20x 60min sessions over 12 months. (Special rates offered to Maudsley families).
    • Adults with Anorexia Nervosa/ Bulimia Nervosa/ Binge Eating Disorder/ OSFED (previously 'EDNOS') with significant weight loss and/or binging/ purging behaviours usually require 12-18 months of weekly sessions initially, tapering to fortnightly, then monthly as your medical stability, symptoms, and emotional health improve, and your disordered behaviours become less frequent.
    • You will also most likely need to see your GP and a psychologist/ psychiatrist during treatment.
    • There’s a very wide spectrum of disordered eating, and you might not need intensive treatment as above. If you’re not sure, come in for an assessment and we will talk about how you’d like to proceed. It’s always better to get help early!
    • We understand that treatment for an eating disorder can get quite expensive, and we'll do our best to help you maximise rebates.

Feel free to email or phone Emma directly to discuss your unique situation.

Some people with chronic health conditions (eg diabetes, or a diagnosable eating disorder) are eligible for a Team Care Arrangement (formerly ‘Enhanced Primary Care’ plan). Your GP can tell you more about this, and it's your GP's decision as to whether you're eligible.

If you are eligible the care plan must be in place before your appointment with us (or before you intend to claim the rebate- you can definitely still use your care plan for review visits after you've started treatment). You will also need to bring your referral paperwork to your appointment.

The rebate amount is $52.95. If you have your bank account linked with Medicare, we can process the rebate for you on the spot.

UPDATE! From Nov 2019 people with eating disorders will be able to access a new Medicare treatment subsidy, offering rebates for 20 sessions with a Dietitian, and 40 sessions with a Psychologist per year. More info on this as it becomes available!

Dietetics is covered under some ‘Extras’ plans. Rebates are often approximately $28 to $50, however you will need to check what you are entitled to with your own health fund.

If you are entitled to a rebate, this can be claimed at the clinic via HICAPS, and you will only need to pay the gap on the day.

NOTE- if you have a care plan from your GP, you can’t claim from both your health insurer and Medicare for the same appointment. We'll try our best to help you work out how to maximise your rebates.

Currently, Medicare will only cover face to face consults. Some private health insurers do recognise and offer rebates for phone and skype consultations. Please clarify this with your particular fund.

Some health insurance extras policies offer rebates for 'health improvement' activities, and this could include group nutrition education programs. If your health fund does offer this, we can provide you with a receipt for claiming.

If you are entitled to a Medicare Team Care Arrangement (see above), or have dietetics cover under your extras policy, you can claim the relevant rebates for any individual assessments made as part of your group program fees, and a pro-rated receipt will be provided if necessary.

If you are under a Medicare ‘care plan’, yes you must bring your referral paperwork to your first appointment (see FAQ #2).

If not under a care plan, you don’t need a referral from your doctor. However, it is very helpful for us if you are able to obtain a referral letter which includes a copy of your medical history, current medications, and any recent blood tests/ results of any other relevant tests.

Use of the titles ‘dietitian’ and ‘nutritionist’ are not tightly regulated. Anyone can call themselves a ‘nutritionist’, even after just a weekend’s online course! However, use of the title ‘Accredited Practising Dietitian’ (APD) is only available to those with high enough qualifications, at least an honours or masters level degree, recognised by the Dietitians Association of Australia (DAA), which is the peak body for nutrition professionals in Australia.

The APD credential is a guarantee of professional competency, and commitment to keeping their knowledge updated with further training every year. It's also a requirement that the APD credential is maintained if dietitians wish to be able to offer Medicare rebates to eligible patients. So, when choosing an up-to-date nutrition professional, look for the APD logo or letters APD after their name.

A good quick answer about the different roles of a dietitian Vs nutritionist: An Accredited Dietitian is able to help patients manage medical conditions, and tends to work in hospitals or private practice. An Accredited Nutritionist is able to give advice about eating well to prevent future health problems, and they usually work in public health, eg, developing community health improvement programs. Both are highly educated and valuable health professionals!

Like many other practices, we have developed this cancellation policy in order to reflect the time set aside for you. Managing cancellations or appointment changes can be a significant drain on practice resources, and appointments after 4pm for specialist eating disorder treatment are in high demand. We ask that you please be respectful of not only our time and expense in providing a quality service to you, but that you please also respect the needs of other clients who are also seeking specialist eating disorder treatment, which can be very difficult to access.

24hrs Notice Required

If you are unable to attend your appointment for any reason, please phone reception on 9544 6555 with at least 24hrs notice to avoid a late cancellation fee.

However, the more notice you are able to provide, the better, so that someone else may be given your appointment time. Please note office hours are 9-6 M-F, so messages left after hours the day before an appointment will not be received in time.

Please also note that while emails/ Recovery Record app messages with an update are appreciated, you will still need to phone reception to cancel or reschedule.

Fees

Late cancellation (or appointment no-show) fees are set at 50% of the scheduled full fee for your consultation type, and are not eligible for Medicare/ private health rebates.

Payment methods

If you have incurred a cancellation fee, this must be paid before any further bookings can be made. Cancellation fees can be paid

  • By credit card via phone
  • By bank transfer- details will be provided on an invoice & emailed to you

Thank you kindly for your understanding

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